General Refund Policy

RechargeBay AE is committed to customer satisfaction. Due to the digital nature of our mobile recharge services, all sales are generally considered final once the recharge has been successfully processed and delivered to the recipient mobile number.

Eligible Refund Situations

• Technical failures on our platform that prevent successful recharge delivery
• Duplicate charges for the same transaction
• Unauthorized transactions with valid proof
• Service disruptions on the operator side that prevent recharge processing

Refund Process Timeline

Refund requests must be submitted within 24 hours of the original transaction. Once approved, refunds are processed within 3-5 business days. The refund amount will be credited back to the original payment method used for the purchase.

How to Request a Refund

To request a refund, please contact our customer support team at [email protected] or call +971 5 697 3582. Include your transaction ID, mobile number recharged, and reason for the refund request.

Non-Refundable Situations

• Successfully completed recharge transactions
• Incorrect mobile number entered by the customer
• Changes of mind after successful transaction completion
• Requests made after the 24-hour window

Dispute Resolution

If you disagree with our refund decision, you may escalate the matter by contacting our management team. We will review your case and provide a final decision within 7 business days.

Last updated: 5 August 2025